Enjoy Your visit

Scheduling
A standing appointment and/or pre-booking at Tangerine guarantees that you will enjoy the day, time, designer or therapist of your choice, every time you visit.  It is the most consistent way to look and feel your best.  To schedule your standing reservation, please call 972.393.9200

Children
This is yours as well as our other guests day to relax.  We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service. This will also ensure the safety of your child, as salon tools can be harmful to supervised as well as unsupervised children, such as hot irons, sharp scissors, etc.

Upon Arriving
From the moment you walk through our doors your experience will begin with the signature Aveda aroma and beverage service.  We recommend arriving a few minutes early so you are not rushed for your service. While you wait, sample a retail product or tour our facility.

Complete Satisfaction
Our staff are some of the finest in their fields. If for some reason you are not completely satisfied, we will have our staff redo your service to your satisfaction. If you would feel more comfortable with a different stylist, we are happy to accommodate you.

Cancellations
If you need to cancel your appointment, we recommend, out of consideration for other guests and our team members, to do so 48 hours prior to your scheduled service. If you frequently must cancel 24 hours or less or frequently do not show for your appointments, we will ask for a credit card to keep on file, as frequent no-show’s require prepayment for service.

Aveda Return Policy
Returns and exchanges must be accompanied by a receipt. Store credit issued for returns without a receipt. Refunds credited will be issued to original form of payment. Refunds over $150 will be mailed to the address you provide. Some items may not be returned if opened. Tangerine reserves the right to refuse refund or exchanges if we deem necessary.

Our Quiet Zone
To maintain our peaceful atmosphere, we ask that you turn your cell phone on vibrate while visiting our salon.

Guest Services
Our Guest Reservations Specialists are very knowledgeable about each of our services and products. They are happy to assist with the selection of treatments for your desired experience or result. For more detail on any of our services or amenities, call 972.393.9200